FAQs & Troubleshooting

The Receive Mode you choose for your Brother machine should be determined by the devices and features that share a telephone line with it. Review the information listed below to determine which Receive Mode best suits your needs.

Distinctive Ring is a service offered by telephone companies that allows you to have two different telephone numbers on a single telephone line. This service establishes a second telephone number with a unique ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, while the second number rings with a different ring pattern and is used for receiving faxes. Brother uses the term "Distinctive Ring" to describe this service, but telephone companies market it under a variety of names, such as Smart Ring, Ring Master, and Ident-a-Ring. Your Brother machine has a Distinctive Ring feature that allows you to take full advantage of your telephone company's Distinctive Ring service. By setting up your Brother machine's Distinctive Ring feature, you can choose to use one of your two telephone numbers specifically for receiving faxes.
Click here to see the details of Distinctive Ring and how to program it.

WILL YOU BE USING VOICE MAIL SERVICE ON THE SAME TELEPHONE LINE AS YOUR BROTHER MACHINE?

If you have voice mail service on the same telephone line as your Brother machine, there will be a conflict between your voice mail service and your Brother machine while receiving incoming calls. This conflict is caused by the fact that either your Brother machine or your voice mail service will always answer the incoming call, depending on which one you program to answer first. If your Brother machine answers a voice call, then the caller will not be able to leave a message on your voice mail service. If your voice mail service answers an incoming fax, then you will not receive the fax.
Click here to see the details of how to use voice mail on the same line as the Brother machine.

WILL YOU BE USING AN ANSWERING MACHINE ON THE SAME TELEPHONE LINE AS YOUR BROTHER MACHINE? (EXTERNAL TAD MODE)

Using External TAD Mode, your Brother machine can share a single line with an external answering machine. Your answering machine automatically answers every incoming call, but your Brother machine "listens" for fax-sending tones while your answering machine's outgoing message is playing. If your Brother machine detects fax-sending tones it will take over the line and receive the incoming fax. If your Brother machine does not detect fax-sending tones it remains silent, allowing the caller to leave a message on your answering machine.
Click here to see the details of how to set up an answering machine (TAD) to work on the same line as the Brother machine.

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE? (FAX ONLY MODE)

You should choose Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. When using this mode, your Brother machine will automatically answer every incoming call with fax-receiving tones after a certain number of rings. In Fax Only Mode, you can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer the call before your Brother machine does. The Ring Delay setting determines the number of times your Brother machine rings before answering in Fax Only Mode.

    Press FAX to illuminate it. (For touchscreen models, skip this step.)

To put your Brother machine in Fax Only Mode, follow these steps:

    Press Menu and choose Initial Setup => Receive Mode => Fax Only .


WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONE? (FAX/TEL MODE)

You cannot receive voice messages on voice mail service or an external answering machine when using Fax/Tel Mode.

You should choose Fax/Tel Mode when your Brother machine shares a telephone line with extension telephones. In Fax/Tel Mode, your Brother machine automatically answers every call upon completion of the Ring Delay unless you answer first. Ring Delay is the number of times your Brother machine and all telephones on the same line will ring before the Brother machine answers the call.

If your Brother machine's Easy Receive or Fax Detect function is enabled, then you do not have to press Black (Mono) Start or Color (Colour) Start or Start to receive a fax. Simply wait until you hear your Brother machine's receiving tones and hang up the handset and your machine should receive the incoming fax automatically.

    Press FAX to illuminate it. (For touchscreen models, skip this step.)

    Press FAX to illuminate it. (For touchscreen models, skip this step.)

You can choose 20 , 30 , 40 , or 70 seconds. ( 20 , 30 , 40 or 55 for New Zealand)

    Press Menu and choose Initial Setup => Receive Mode => Fax/Tel .


DO YOU WANT TO MANUALLY ANSWER EVERY INCOMING FAX? (MANUAL MODE)

In Manual Mode, your Brother machine will not answer the line automatically unless you are using your telephone company's Distinctive Ring service.

If you are not using Distinctive Ring, Manual Mode requires you to answer every incoming call by lifting the handset of a telephone that shares the line with your Brother machine.

If your Brother machine's Easy Receive or Fax Detect function is enabled, then you do not have to press Black (Mono) Start or Color (Colour) Start or Start to receive a fax. Simply wait until you hear your Brother machine's receiving tones and hang up the handset and your machine should receive the incoming fax automatically

    Press Menu and choose Initial Setup => Receive Mode => Manual .

    Press FAX to illuminate it. (For touchscreen models, skip this step.)